These general conditions of sale are systematically brought to the attention of each purchaser to enable him to place an order on this website, to the exclusion of all other conditions, in particular those in force in stores. Consequently, placing an order implies the buyer's full and unreserved acceptance of these general conditions of sale to the exclusion of all other documents, such as prospectuses, catalogs issued by the seller, which have only an indicative value.
Any contrary condition posed by the buyer will therefore, in the absence of express acceptance, unenforceable against the seller regardless of when it may have been brought to his attention.
The fact that the seller does not take advantage of one of these general conditions of sale at a given time cannot be interpreted as a waiver of the right to take advantage of any of these conditions at a later date.
Site Editor : E-LOSTBAG®
The head office: chemins des Bossons 53 1018 Lausanne Suisse
Site host : This Site is hosted by OVH SAS au capital de 500 k€ RCS Roubaix – Tourcoing 424 761 419 00011 – Code APE 721Z - N° TVA : FR 22-424-761-419-00011, Siège social : 140 Quai du Sartel - 59100 Roubaix - France Pour toute information, question ou conseil, notre service clientèle est à votre disposition : Courrier : E-LOSTBAG® - chemins des Bossons 53 1018 Lausanne Suisse
E-mail : contact@e-lostbag.com This email address is being protected from spambots. You need JavaScript enabled to view it.
The prices of our products are indicated all taxes included, excluding participation in shipping or provision costs (see delivery conditions). The products remain the entire property of E-LOSTBAG® until full payment has been received by E-LOSTBAG®. Our product offers are only valid within the double limit of the period of validity of the offer concerned and available stocks.
It is important to specify your telephone number, address and e-mail when ordering. When you validate the order, you declare that you accept it and all of these general conditions of sale fully and without reservation. Your order is then sent to our customer service for processing.
We reserve the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. As soon as your order is registered, a detailed acknowledgment of receipt will be sent to your e-mail address. This acknowledgment of receipt will specify the exact amount invoiced and the delivery terms of your order. This acknowledgment of receipt implies acceptance of your order and will validate the transaction. You agree that our order registration systems are worth proof of the nature of the agreement and its date.
In accordance with the Data Protection Act of January 6, 1978 you have, at any time, a right of access, rectification, and opposition to all of your personal data by writing, by mail and justifying your identity à E-LOSTBAG® chemins des Bossons 53 1018 Lausanne Suisse.
Our product offers are only valid within the double limit of the period of validity of the offer concerned and available stocks. In this context, indications on the availability of products are provided to you when placing your order.
Our invoicing is always done at the price in effect on the day of shipment. Our sales are always made in cash, net of discount, any payment facility that can be granted must be ratified by our head office. Any failure or / and delay in payment authorizes us to suspend the service. In accordance with law n ° 92-1442 of December 31, 1992, any delay in payment will give rise, as of right and without any prior notice, from the due date to the application of penalties fixed at a rate equal to the REFI rate increased by 10 points as well as a flat-rate compensation for recovery costs of CHF 40 per invoice (article L. 441-6 of the French Commercial Code).
Payment is made according to the payment method authorized by the commercial offer concerned. No additional processing fees are added depending on the form of payment by bank transfer or credit card.
Online payment by credit card is completely secure. The entire transaction is directed in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode. You then make your purchases safely.
Payment for your purchases is made at the time of order unless special dispensation requested by email to contact@e-lostbag.com this email address is protected against spambots, you need JavaScript enabled to view it.
Except in specific cases expressly stipulated in a sales contract, promotional codes cannot be combined with special discounts (distributor discounts, volume discounts, etc.)...).
Basic delivery is a paid service, the amount of which is specified when ordering. Your order is delivered in just 2 days by Colissimo or Postal without any additional cost compared to a basic delivery and whatever the amount of your order, at the address of your choice as indicated during the order process.
You also have the option of choosing transportation insurance.
Our sales and prices are understood to be from one of our European-based warehouses for Europe or from our Canadian-based warehouse for orders from North America. The packages, which you own as soon as you send them, are sent to you by post. You have the option of opting for transport insurance.
In accordance with article L. 121-20 of the consumer code "the consumer has a period of seven clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception , where applicable, return costs….
Products must be returned unless otherwise specified when requesting a return chemins des Bossons 53 1018 Lausanne Suisse, n perfect condition for resale, in their original condition (packaging, accessories, instructions ...), duly sealed, and accompanied by the return number obtained according to the procedure described in the article "Return of products by mail ci-dessous.
When a buyer returns products, the shipping costs of the package are his responsibility. The initial delivery costs are not reimbursed. Any risk related to the return of the product is the responsibility of the buyer.
If the above conditions are met, E-LOSTBAG® will exchange the product or reimburse the Purchaser, within thirty days, the sums corresponding to the products acquired by the latter.
You wish to return your package to us, first consult the chapters « right of withdrawal » and « reimbursement » for the conditions of return, exchange or refund. Then return your order to :
E-LOSTBAG® chemins des Bossons 53 1018 Lausanne Suisse.
(Unless stated otherwise when requesting a return)
By specifying the order number and the reference of the item (s) concerned as mentioned in the delivery note.
Failure to comply with the procedure set out above and the deadlines indicated above, the buyer cannot make any claim for non-conformity or apparent defect in the products delivered, the products then being deemed to be in conformity and free from any apparent defect.
If your product does not meet your expectations, do not worry. Simply return it to us in its original packaging, in perfect condition, within 7 days of receipt by you. We are committed to exchanging it or, if you wish, refunding it to you by bank transfer or by crediting the credit card used for the purchase within 30 days of its receipt by us. Returns are to be made to E-LOSTBAG® chemins des Bossons 53 1018 Lausanne Suisse.
(Unless stated otherwise when requesting a return)
The product is returned without having been opened, we will refund the price of the product
The product is returned at your will, we reimburse the price of the product, the return costs remaining your responsibility.
The product is returned due to our responsibility, we reimburse you for the product, any shipping and return costs.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify and object to data concerning you. Through us, you may receive offers from other companies or also be informed of our offers by phone or mail. If you do not wish it, you just have to notify us by e-mail at: contact@e-lostbag.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or by letter addressed to E-LOSTBAG Customer Service - E-LOSTBAG chemins des Bossons 53 1018 Lausanne Suisse, en nous mentionnant vos nom, prénom, adresse complète, et numéro de client éventuellement.
Our site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. The purpose of the cookie is to signal your visit to our site. Cookies are therefore only used by our site with the aim of improving the personalized service intended for you.
Would you like to be advised ? Do not hesitate to call our customer advisers using the contact form or directly at the address commercial@e-lostbag.com.
The customer benefits from the legal guarantee against hidden defects on the products delivered. Our products are guaranteed
The products offered comply with the standards of all the countries in which they are distributed. The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, E-LOSTBAG® cannot be held liable in the event of an error in one of these photographs or one of these texts.
E-LOSTBAG® cannot be held responsible for the non-performance of the contract concluded in the event of a stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and / or communications, flood, fire. E-LOSTBAG® will not be liable for any indirect damage as a result of this, loss of business, loss of profit, loss of opportunity, damage or costs.
Hypertext links can refer to other sites than the present. E-LOSTBAG® disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.
The intellectual property rights on the documents contained on the site and each of the elements created for this site are the exclusive property of E-LOSTBAG®. Or its suppliers, the latter or these not granting any license or any other right to consult the site. In particular, the brands and other intellectual property rights cited on the site are the property of the relevant entities of E-LOSTBAG®. The reproduction of any document published on the site is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes is expressly prohibited.
Any other use constitutes counterfeiting and sanctioned under Intellectual Property unless prior authorization from E-LOSTBAG®
This contract is subject to Swiss law. The language of this contract is French. In the event of a dispute, the Swiss courts will have sole jurisdiction.
E-LOSTBAG® reserves the right to adapt or modify these general conditions at any time. The new general conditions of sale will, if necessary, be brought to the attention of the customer and will be applicable to only sales made after the modification.
E-LOSTBAG® thank you for your trust