1. CONFIDENTIALITY OF YOUR PERSONAL DATA

The company E-LOSTBAG (hereinafter "e-lostbag.com") is fully committed to protecting the privacy of visitors to the website www. E-lostbag.com (hereinafter the "Site"), and its customers. We do not disclose information about our customers to third parties, unless it is necessary for the purpose of providing you with a service - for example to organize the shipment of a product, carry out bank or security checks, carry out customer research or studies, or when you have given us your express consent to do so. des visiteurs du site internet www.e-lostbag.com (ci-après le "Site"), et de ses clients. Nous ne divulguons pas d’informations sur nos clients à des tiers, sauf si cela est nécessaire dans le but de vous fournir un service - par exemple pour organiser l’expédition d’un produit, effectuer des contrôles bancaires ou de sécurité, réaliser des recherches et études sur la clientèle, ou lorsque vous nous avez donné votre accord exprès pour le faire.

2. USE OF DATA AND CONSENT

The lost baggage service of the E-LOSTBAG® company has IT resources intended to more easily manage the personal data of users of the E-LOSTBAG® service.E-lostbag.com receives a certain number of personal data due to your use of the services of the Site. This data includes your name, postal address, email address and possibly your telephone number. This information is collected to enable us to process orders, to communicate with you about your orders and your account.The information recorded is reserved for the use of the service concerned and can only be communicated to the following recipients: lost baggage service at airport, maritime, rail, road partner stations, improve our Site, prevent and detect fraud and allow third party to provide technical, logistical or other services on our behalf.The collection, recording, storage and use of this personal data is carried out in strict compliance with Law No. 78-17 of January 6, 1978, as amended, relating to data processing, files and freedoms, known as «Data Protection Act».We may share your information with other companies affiliated with E-lostbag.com as well as with third parties who provide services on our behalf (e.g. delivery companies, payment processors or companies providing services computer). This information is only provided to them to enable them to provide these services and cannot be used for any other purpose. We require any third party with whom we share personal data to treat it with the utmost confidentiality and in accordance with applicable laws. We may also share your personal data under the conditions required by law or, where applicable, to implement our Conditions of Sale.

3. COMMUNICATION AND MARKETINGG

If you have made a purchase on the Site, we may occasionally keep you informed of our new products, news and special offers, by email, by post or telephone regarding products or services. All E-lostbag.com customers have the possibility of refusing at any time to receive marketing communications from us and / or selected third parties by going to the Site, in the «Account» section, after registering and identifying yourself. You can also click on the « unsubscribe » link displayed in each email that we may send to you.

4. COOKIES

You are informed that the use of the Site leads to the establishment of cookies.A cookie is a small file which is sent to your computer, your phone or any other device when you visit a website and which will recognize your device during future visits. This type of program accomplishes various tasks such as recognizing your preferences or the products chosen. It helps you to improve the way you benefit from the Site and makes sure that the advertisements and offers that you see online match you better.Cookies have a maximum validity period of 12 months.The cookies we use are divided into 4 categories, which are each described below:

1st category: Strictly necessary

cookies These cookies are essential to allow the Site to provide you with the services you have requested as well as to summarize the products put in your basket.

2nd Category: Performance

cookies this type of cookie collects anonymous information on how people use the Site and the data is merged with that of other users to allow us to improve the functioning of the Site. For example, we use Google Analytics cookies to help us understand how consumers arrive on our Site, surf or use the Site and highlight areas where we can improve things, such as navigation, experience of ordering and marketing campaigns. The data stored by these cookies never includes the details of the personal data from which your identity could be established.

3rd Category: Functionality

cookies these cookies allow you to keep the choices you have made, such as language, search parameters such as color and product line. These cookies can then be used to provide you with a more suitable and pleasant experience. This information is also merged with that of other users, anonymously, to allow us to improve the functioning of the Site. For example, our device uses a cookie to keep the reference of the products you wanted to keep when you surfed on the Site without validating your order.

4th Category: Targeted Cookies or Advertising Cookies

These cookies collect information concerning your Internet browsing habits in order to offer you advertisements that are adapted to you and correspond to your interests. They also limit the number of times you will see an advertisement and help assess the effectiveness of advertising campaigns. They are generally installed by advertising networks with the authorization of the operator of the Site. They memorize the visits made to a site and share this information with other companies (advertisers for example).

How to manage cookies on computers

You can configure your browser software so that cookies are saved on your terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie is likely to be saved in your terminal.We inform you that if your browser is configured to refuse all cookies, you will not be able to make purchases or take advantage of essential functions of our Site, such as for example storing items in your basket or receiving personalized recommendations. We invite you to configure your browser as best as possible.The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your preferences regarding cookies.

5. VERIFY YOUR INFORMATION

If you wish to verify the personal information that you have transmitted to E-lostbag.com , you can do so by contacting us (see article 6 below). Due to our security procedures, we may ask you for proof of your identity before revealing this information. This proof consists of your email address and password requested during your registration. This information must therefore be kept in a safe place as you will be responsible for any measures that we may take in response to a request from a third party using your email addresses and password. We recommend that you do not use the function of your browser to memorize passwords because this allows third parties using your computer hardware to access your personal information.

6. RIGHTS OF INTERNET USERS AND CONSUMER SERVICE

Internet users have, in application of articles 38 and following of the aforementioned Data Protection Act, rights of access, rectification, deletion or opposition of individual data of a personal nature concerning them which they can exercise in s by mail to the address: E-LOSTBAG GmbH - Chemins des Bossons 53 1018 lausanne Switzerland You can also contact the customer service of the E-lostbag.com team who will be happy to answer your questions or comments, in particular relating to our Privacy Policy, or if you want us to stop processing your personal information. You can contact customer service via our online form.